Shipping policy

Shipping Policy

Your Luxe Piece Is On Its Way

At Ghost Orchid Luxe, most of our products are made specifically for you after your order is placed.

That means your order doesn't sit around in a warehouse waiting for someone to buy it. Instead, it goes into production and begins its journey to you.

We work with carefully selected production partners—including Contrado, Printed Mint, and Gelato—depending on the product.

Because different products are made and shipped through different facilities, production and delivery times can vary from one product to another.

We'll always do our best to provide the most accurate shipping estimate available for your specific order.

✦ Where Do You Ship?

We currently ship to the United States, Canada, and the United Kingdom.

Shipping availability may vary depending on the product and destination.

If a particular product cannot be shipped to your location, the available shipping options will reflect that during checkout.

✦ How Long Will My Order Take?

Most of our clothing and bags are expected to arrive within approximately 7–8 business days.

However, some products may require additional production time, and certain upcoming products may take up to approximately 14 business days.

Your estimated delivery timeframe can depend on:

The product you ordered
The production partner making your item
Your shipping destination
The shipping method selected
Order volume
Holidays and peak seasons
Carrier delays
Weather or other circumstances outside our control

The estimated timeframe shown for your specific product or at checkout should always be considered the most accurate estimate for your order.

Production time and shipping transit time are not necessarily the same thing. Your item must first be created and prepared for shipment before it begins its journey to you.

✦ Our Production Partners

We work with a select few production partners so that we can offer a wider variety of products while maintaining the quality and creative flexibility we want for Ghost Orchid Luxe.

Contrado

Contrado is our primary production partner for many of our Luxe handbags and premium pieces.

Contrado produces its products in-house and states that most products are made and dispatched quickly, although production times vary by product.

Because Contrado products are made to order, the exact production timeframe for your item will depend on the product you've selected.

Printed Mint

Printed Mint is used for select Ghost Orchid Luxe products.

Printed Mint currently states that standard production for most products is approximately 2–4+ business days, although individual products and busy periods may require additional time. Shipping transit time is separate from production time.

Gelato

We occasionally use Gelato for select products.

Gelato operates through a global network of production and shipping partners, meaning the location and carrier used for an order can vary depending on the product and destination. Gelato's estimated delivery timeframe includes both fulfillment and shipping time.

When Gelato is used, the available shipping method and estimated delivery timeframe will depend on the specific order and destination.

✦ When Will My Order Ship?

Your order must first be produced before it can be shipped.

Once your item has been completed and handed to the carrier, you'll receive tracking information when tracking is available.

Tracking information is generally sent within 48 hours of shipment, although it may occasionally take longer to become active.

Please remember that receiving a tracking number does not necessarily mean that the package has already begun moving through the carrier's network. Sometimes tracking information takes a little time to update.

✦ Can I Track My Order?

Yes, whenever tracking is available.

Once your order ships, we'll provide tracking information so you can follow its journey.

Some shipping methods may not provide full tracking throughout the entire delivery process.

If your tracking information hasn't updated immediately, don't panic.

Sometimes the package is moving even when the tracking page is being suspiciously quiet.

✦ Shipping Delays

We work hard to get your order to you as quickly as possible, but once a package is handed to a shipping carrier, certain parts of the journey are outside our control.

Shipping may occasionally be delayed because of:

Severe weather
Holidays or peak shopping periods
Carrier delays
Customs processing
Transportation disruptions
Incorrect or incomplete addresses
Unexpected production delays
Other circumstances outside our reasonable control

Delivery estimates are estimates, not guaranteed delivery dates, unless we specifically state otherwise.

✦ International Orders

We currently ship to:

United States • Canada • United Kingdom

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.

These charges are generally the responsibility of the customer unless otherwise stated.

Ghost Orchid Luxe does not control customs processing times or fees imposed by government authorities.

Please make sure you understand your country's import requirements before placing an international order.

✦ Shipping Addresses

Please double-check your shipping address before completing your purchase.

We are not responsible for delays, lost packages, or additional shipping costs caused by an incorrect or incomplete address provided at checkout.

If you notice an error in your address after placing an order, contact us immediately at support@ghostorchidluxe.com.

We'll do our best to help before the order enters production or shipment.

However, because our production partners work quickly, we cannot guarantee that an address change will be possible.

✦ What If My Package Says "Delivered" But I Don't Have It?

First, please check:

Your front door or other delivery area
Mailbox or parcel locker
With other members of your household
With neighbors
Around your building or property
Any alternate delivery location noted by the carrier

If the carrier shows the package as delivered but you still cannot locate it, please contact us at:

support@ghostorchidluxe.com

We'll help you determine the appropriate next step.

Depending on the circumstances, you may also need to contact the shipping carrier directly to open a missing-package investigation.

✦ What If My Package Is Lost or Damaged?

If your package appears to be lost, significantly delayed, or arrives damaged, please contact us as soon as possible.

For damaged products, please take photographs of:

The product
The shipping packaging
Any visible damage
The shipping label

Please keep the original packaging until we've had an opportunity to review the situation.

For complete information about defective, damaged, or incorrect products, please see our Returns & Exchanges Policy.

✦ Can I Request Expedited Shipping?

When available, yes.

Some of our production partners offer expedited or express shipping options, while others may offer different shipping methods depending on the product and destination.

Available options and pricing will be shown at checkout when applicable.

Please remember that expedited shipping does not necessarily mean expedited production.

If you have a specific deadline, please contact us before placing your order so we can determine whether the product can reasonably arrive in time.

✦ Can I Send My Order as a Gift?

Absolutely.

If the product and production partner allow it, you may have your order shipped directly to the recipient.

Please make sure the recipient's address is entered correctly at checkout.

If you'd like special gift packaging or have a particular request, please contact us before placing your order so we can see what options are available.

✦ Multiple Items in One Order

If you purchase multiple products, your items may not necessarily arrive together.

Because we work with different production partners and facilities, products may be produced and shipped separately.

You may therefore receive:

One order. Multiple packages. Different arrival dates.

This doesn't necessarily mean something is wrong with your order.

If you're unsure whether all of your items have shipped, contact us and we'll be happy to check.

✦ Holiday & Peak Season Shipping

During holidays and major shopping periods, production and shipping times may be longer than usual.

This can include periods such as:

Black Friday
Cyber Monday
Christmas
Valentine's Day
Mother's Day
Other major seasonal shopping periods

We will provide updated estimates whenever possible.

If you're purchasing a gift for a specific date, please order as early as possible.

We'd much rather have your Luxe package arrive early than have you staring at the tracking page at 11:47 PM wondering where your Christmas present is.