Frequently Asked Questions
Welcome to Ghost Orchid Luxe.
We know you probably have questions before bringing one of our pieces home, so we've gathered the answers to some of the most common ones below.
If you don't see your question answered here, please reach out to us. We're always happy to help and usually respond in less than 48 hours.
✦ ABOUT GHOST ORCHID LUXE
What is Ghost Orchid Luxe?
Ghost Orchid Luxe is the elevated side of Ghost Orchid Studio, created for those who love their luxury with a little darkness.
Our designs blend gothic elegance, romantic details, unexpected patterns, and statement-making pieces with a focus on quality and individuality.
Every collection is created with its own story, inspiration, and purpose.
What makes Ghost Orchid Luxe different?
We're not interested in creating things simply because they're trendy.
Our goal is to create pieces that feel distinctive, intentional, and sometimes a little unexpected—pieces that make you feel like yourself rather than like everyone else.
And there's another important part of what makes us different:
Every collection contributes to a charity or organization connected to that collection's purpose or inspiration.
So when you purchase from Ghost Orchid Luxe, you're not just purchasing something beautiful. You're helping us do something beautiful with it, too.
✦ OUR COLLECTIONS & GIVING BACK
Does Ghost Orchid Luxe donate to charity?
Yes.
Giving back is part of the foundation of Ghost Orchid Luxe.
A portion of proceeds from each collection is contributed to a charity or organization associated with that collection.
Because each collection has its own story and inspiration, the organization we support may be different from one collection to another.
Why does each collection support a different organization?
We believe the cause should mean something.
Rather than choosing one organization and attaching it to everything we create, we wanted each collection to have the opportunity to support something specifically connected to its story, inspiration, or purpose.
That means every collection can do its own little bit of good. There's so many causes that need assistance, so why not do the best we can?
How much of my purchase is donated?
Our donations vary depending on the collection. It will be a fixed dollar amount and each listing will tell you which organization you are helping with your purchase.
We believe in being transparent about where your support goes, so we'll provide the applicable contribution information for each collection whenever possible.
To learn more, please see our Organization Donations page.
Can I find out which organization a collection supports?
Absolutely.
The charity or organization associated with a collection will be identified on the applicable collection or product page.
To learn more, please see our Organization Donations page or feel free to reach out.
✦ OUR DESIGNS & AI
Do you use AI to create your designs?
Somewhat—but there's a little more to the story.
AI is one of the creative tools we use to help bring ideas to life, particularly when developing concepts, visualizing ideas, and creating product mockups.
The ideas themselves come from us.
We develop the concepts, themes, patterns, color palettes, compositions, product direction, storytelling, and overall creative vision. AI may help us visualize or develop elements along the way, but we don't simply take an AI-generated image and put it on a product without further creative work.
Think of AI as a very talented creative assistant.
The boss is still human.
Why use AI?
Sometimes the idea in our head is much more complicated than our ability to draw it.
Our founder has plenty of creative ideas and approximately the drawing ability of kindergartner.
We're talking stick figures with ambition.
AI allows us to translate detailed ideas into visual concepts that we can then refine, edit, develop, and turn into finished designs.
It's a tool—not the creative mind behind the brand.
Are your products simply AI-generated images?
No.
Our products are not intended to be sold as untouched, raw AI generations.
AI may be used during parts of our creative and visualization process, but the final product involves human creative direction, editing, design decisions, refinement, product selection, and quality review.
✦ OUR PRODUCTS
Are Ghost Orchid Luxe products made to order?
Yes.
All of our pieces are produced specifically after an order is placed, which allows us to offer a wider range of designs without maintaining a traditional warehouse full of inventory. This helps to cut down on overproduction and textile waste.
Why don't you carry large amounts of inventory?
Because we'd rather put our resources into creating beautiful products, developing new collections, and giving back than filling a warehouse with things nobody has ordered yet.
Our production model allows us to create more intentionally and avoid unnecessary excess inventory or waste.
Are your products handmade?
Yes.
While our products may not be handmade from start to finish in our own studio, each piece begins with our creative direction and is produced through our carefully selected production partners who then craft them by hand.
Where are your products made?
This depends on the product.
Because we work with different production partners, the manufacturing location can vary depending on the product.
Specific production information may be available on individual product pages. Most of our current products are made in London.
✦ QUALITY
How do you make sure your products meet your standards?
We carefully review product specifications, materials, printing options, construction details, reviews, and available samples before offering products whenever possible.
We're also continuously evaluating our products and suppliers.
If something doesn't meet the standard we're aiming for, we don't want it in any of our Luxe Collections.
Will my item look exactly like the photos?
We do our best to make our product images as accurate as possible.
However, colors can vary slightly depending on your screen, lighting, photography, and the production process.
Some images may also be digital mockups used to show how a finished product is intended to look.
We put a lot of time and effort into our mockups to make sure they are as accurate as possible.
✦ ORDERS
Can I customize my order?
Sometimes.
Some products may offer customization options, while others are produced exactly as shown.
If customization is available, the applicable options will be listed on the product page.
If you are wondering about a vegan option or a different texture, please feel free to reach out and I'll check to see if I can make an alteration as long as it is not a limited edition piece.
Can I request a custom design?
In a way. It depends.
We love hearing creative ideas, but custom work may not be available for every product or collection.
Please contact us before placing an order if you'd like to discuss a custom request.
If you supply us with a concept that we end up utilizing in our shop with your permission, I will arrange for you to get the first piece at cost as a thank you for your idea.
Can I change or cancel my order after placing it?
Because many of our products are made specifically for each order, there may be a limited window in which changes or cancellations are possible.
We can try canceling if its within the first 24 hours. Our production partners work fast.
If you need to make a change, please contact us as soon as possible.
✦ SHIPPING
How long will my order take to arrive?
Most orders will arrive within 7-8 business days. We do have a few upcoming additions that may take up to 14 business days, but most of our clothing and bags should all arrive within 7-8 business days.
Do you ship internationally?
We ship to the US, Canada, and the UK.
International orders may be subject to customs fees, duties, taxes, or other charges imposed by the destination country if applicable.
These charges, if applicable, are generally the responsibility of the customer unless otherwise stated.
Can I track my order?
Yes.
When tracking is available, you'll receive tracking information once your order has shipped. This is usually within 48 hours after placing your order, but no more than a max of 72 hours.
Please remember that tracking information may take a little time to update after the package enters transit.
My tracking says my package was delivered, but I can't find it. What should I do?
First, check around your delivery area and with household members, neighbors, or your building's designated package area.
If you still can't locate it, please contact us at **support@ghostorchidluxe.com **so we can help determine the next steps.
✦ RETURNS & EXCHANGES
Do you accept returns?
Not in most cases.
Because many of our products may be made specifically for each order, some items may not be eligible for return unless they arrive damaged, defective, or incorrect.
Please review our full return policy before placing your order.
What if my item arrives damaged or defective?
Oh no. That's definitely not the Luxe experience we're going for.
If your item arrives damaged, defective, or significantly different from what you ordered, please contact us at **support@ghostorchidluxe.com **within 30 days of delivery.
Please include photos of the item and packaging so we can help resolve the issue as quickly as possible.
What if I receive the wrong item?
Please contact us as soon as possible at support@ghostorchidluxe.com with your order information and photos of the item you received.
We'll work with you to get the situation sorted out.
What if I ordered the wrong size?
We cannot accept exchanges or returns for buyer's remorse such as incorrect size, slight color differences, or accidental orders.
Because our products may be made to order, please carefully review the size chart and measurements before purchasing.
If you're between sizes or unsure which size to choose, we're happy to help whenever possible.
✦ CARING FOR YOUR LUXE PIECES
How do I care for my item?
Care instructions vary depending on the product and material.
Please follow the care instructions provided with your item and/or listed on its product page.
When in doubt, gentle is usually better. If you have additional questions, please contact us at support@ghostorchidluxe.com and we will do our best to answer any questions you may have.
Are your bags real leather?
Yes. All of our leather bags are 100% full-grain bovine leather.
Specific materials are listed on each product page.
For our leather Luxe pieces, the exact leather type and material information will be provided in the product description whenever possible.
✦ PACKAGING
How will my order be packaged?
This depends on what you ordered, however, we assure you that every order is packaged with care and quality.
We want opening your order to feel like part of the experience—not just the part where you aggressively attack a shipping box with scissors.
Our packaging is designed to complement the elevated feel of Ghost Orchid Luxe whenever possible while protecting your purchase during its journey.
Can I send an item as a gift?
Possibly.
If you're sending a Luxe piece as a gift, please contact us before ordering if you'd like to discuss available gift and packaging options as well as the intended recipient's address.
✦ THE IMPORTANT LITTLE DETAILS
Is Ghost Orchid Luxe a sustainable brand?
As much as we can be for our products.
We believe in being thoughtful about what we create and how we create it.
Rather than making broad sustainability claims, we prefer to be transparent about the materials, production methods, and practices associated with each product. We source from production partners that actively practice sustainability whenever possible.
Do you use animal products?
Yes.
Material information is provided on individual product pages whenever applicable. If you really like the look of something and want a vegan option, reach out to us before placing an order and we will see what we can do. Some products are available in a Vegan option upon request.
Where can I contact you?
You can reach Ghost Orchid Luxe at:
Email: Support@ghostorchidluxe.com
Website: ghostorchidluxe.com
We'd love to hear from you.
✦ STILL HAVE QUESTIONS?
If you made it all the way down here and somehow we still didn't answer your question...
Please ask us.
Seriously.
We're a small business, not a mysterious luxury conglomerate operating from a marble tower somewhere.
Your questions, feedback, ideas, and even your "Hey, I noticed something weird..." messages are welcome.
Send us a message at support@ghostorchidluxe.com, and we'll get back to you as soon as we can.
Thank you for supporting Ghost Orchid Luxe.
Every order helps support a small business, a family, and a collection of causes we're passionate about.
And that's pretty damn beautiful.
Ghost Orchid Luxe
Dark Decadence, Born From The Shadows